PERANCANGAN TATA KELOLA SERVICE OPERATION TEKNOLOGI INFORMASI PADA INFORMATION CAPITAL READNESS PADA PT. PJB UPHT GRESIK
1)Rachmad Sukma Putranto 2)Tutut Wurijanto 3)Erwin Sutomo
PT PJB UPHT Gresik requires governance of information technology (IT) to develop a comprehensive framework of structure, process, and how to work every business process. Assessment of IT governance on Information Capital Readiness (ICR) has been done by a team of assessors has a value of 3.5. Documents given assessor feedback report does not describe any remedial measures in achieving the desired target by the central office, so PT PJB UPHT Gresik trouble.
Based on these problems is the design of IT governance in the ICR service operation that refers to the assessment guidelines and performance contracting unit in ITIL V3 service operation. At the design stage, gap analysis results obtained from performance contracting handbook and OFI units contained in this document is analyzed in order to obtain feedback reports identifying improvements. The results of the analysis of identification in the form of Standard Operation System (SOP) and Working Instructution (WI), which refers to the process in ITIL V3 service operation of each process within the ICR.
Designing IT Governance service operation on the ICR produces two policies, the three SOP (Infrastructure, Business Process Management and Information Management), and six WI (two instructions work on Infrastructure, three work instructions on Business Process Management and the work instructions in Information Management) that the company needs to make improvement on performance indicators ICR process.
Keywords: ICR, Governance, Service Operation
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||Rachmad Sukma Putranto